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Operations Analyst - Energy

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Claire Donaldson

As Give A Grad A Go's Team Leader, I am responsible for leading a team of four Consultants and two Resourcers. It’s my job to make sure that my team are supported, getting all the help they need in order to grow within the business, as well as managing my own client base.

My area of expertise

My team and I work with clients within a huge array of sectors - including FinTech, Recruitment, FMCG and Retail to name a few. We are also building a solid client base within some emerging markets including MedTech, HealthTech, EdTech and InsurTech (everything tech!)

Why I chose to work at Give A Grad A Go

I came in to the office to discuss which graduate jobs might be right for me, and realised straight away that my ideal place to work would be somewhere like Give A Grad A Go. I’d started the job hunt looking at Marketing & Advertising roles, but soon realised that a role in Recruitment would offer me the exact opportunities I was looking for - networking with clients, being rewarded for hard work and chatting with graduates and clients on the phone. After spending 3 memorable hours in the office, Cary offered me a job and I accepted straight away! I’ve now been here for 3 years - and counting!

The worst job I've had

Every summer I worked on a local farm as a waitress. The role had it perks (lots of hefty bacon butties) - but mucking out the barns and the smell of manure really took its toll....

Are you on the hunt for operations graduate jobs in London, and interested in working for an ambitious FinTech startup that is shaking up the UK energy market? If you’re an organised graduate with 1 years’ commercial experience, this Operations Analyst graduate job in London could be perfect for you!

Company profile

In this Operations Analyst graduate job, you will be joining an exciting and growing FinTech startup that is disrupting the UK energy market. They are profoundly changing and improving the installation of energy efficient measures in the UK, aspiring to transform the way energy is used in homes right across the UK. With the aim to reduce household carbon emissions by 35% by 2020, they have ambitious growth plans in place for the coming year.

Job description

In this Operations Analyst graduate job, you will be joining the operations team, but will also gain exposure to other parts of the business - including product development, marketing and strategic areas such as market positioning. You will be working to grow the profile of the business, by speaking to customers, answering any questions, and improving their experience of installing in-home energy products. To excel in this role you will need to have exceptional communication skills, as you will be building and maintaining essential relationships with the installer network as well as resolving any issues that arise in an efficient and professional manner.

Due to the nature of this fast-growing startup, you will be expected to work the following hours:

Tuesday - Friday (10am - 7pm) & Saturday (9am - 5pm)

Key responsibilities

In this Operations Analyst graduate job, your responsibilities will include:

  • Communicating with customers to provide information and assistance in a timely and efficient manner
  • Establishing and maintaining relationships with key clients and customers
  • Working with other departments to implement and improve the business’ services and their delivery
  • Assisting in other departments when required
  • Working with installer partners to ensure that energy efficiency measures are fulfilled
  • Collaborating with the wider team to find and make improvements on the workings of the business
  • Providing an exceptional customer experience

So, what are we looking for?

  • A minimum of a 2.1 from a top university
  • At least 1 years’ commercial experience is essential
  • Outstanding written and verbal communication skills
  • A desire to deliver excellent customer service
  • A real problem-solver
  • Excellent organisational and prioritisation skills
  • A keen eye for detail – you will need to identify and implement areas of improvement within the business
  • A professional and friendly demeanour
  • A strong work ethic and a proactive approach
  • A real interest in energy and the financial sector

What else is on offer?

  • A highly competitive starting salary of 25,000
  • Amazing offices in London
  • Fantastic opportunities for professional development
  • A lively and sociable startup environment
  • The opportunity to help shape a fast-growing startup
  • Employer matched pension contributions
  • Private medical benefits

Looking for operations graduate jobs in London and have an interest in energy efficiency? If you’re a proactive graduate with exceptional interpersonal skills, apply for this Operations Analyst job in London today!

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