Job Listing

Client Services Executive - French Speaking

Salary £28,000 - £32,000
Location London, Moorgate
Job Type Permanent
Size 500+
Job overview
Our client is a large global finance company, with 20 global offices. They are looking to hire a French Speaking Client Services Executive to join their team.

Looking for jobs for French speakers in London and French graduate jobs? A fantastic FinTech company are on the lookout for an exceptional French speaking Client Services Executive to join them!

Company Profile

In this Sales job for fluent French speakers, you will joining the London offices of a global finance SaaS company. Their market-leading due diligence app helps companies close more deals faster and powers the entire M&A lifecycle, through the use of data analytics and visualisation, insight, powerful search, and document organisation. Now with over 20 global offices, they are looking to further grow their team in London due to continued success.

Job Description

In this Client Services French graduate job, you will be in charge of supporting clients by providing technical product support to enhance their overall product and service experience. Utilising your product and application knowledge, you will need to assist a range of clients with technical queries, enabling them to successfully configure, manage and complete their project.

*Please note: This position is Monday - Friday 2pm - 10pm*

Key Responsibilities

In this French speaking job, your responsibilities will include:

  • Responding to user inquires through various communication channels including phone, email, and chat
  • Assisting users in the setup and configuration of tools and features within tech products
  • Using product knowledge, providing support to users who are experiencing simple or more complex issues with products; troubleshooting and directly answering user questions
  • Providing educational tutorials and support on the platform’s capabilities and functionality to users
  • Building positive relationships while being proactive in anticipating client needs
  • Developing knowledge of industry and clients’ use cases, in order to more fully understand background of support questions
  • Capturing client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting
  • Participating in mentoring and guidance of less experienced colleagues

Job Requirements

For this job for French speakers in UK, you'll need:

  • Fluency in English and French - both written and spoken
  • A university degree
  • An interest in the financial sector
  • Strong technical aptitude and learning agility
  • Independent problem solving and troubleshooting skills
  • Excellent organisational skills and attention to detail

Benefits of the Job

  • A great starting salary of £28,000 - £32,000, depending on experience plus a 15% shift bonus
  • Great offices in Moorgate
  • Training and development plan offered
  • The opportunity to work for a global FinTech firm

Looking for French language jobs in London, Client Services jobs or FinTech Graduate Jobs in London? If you’re a detail-oriented graduate with great interpersonal skills, apply for this French Speaking Graduate Client Services job today!

Discover more French language jobs and graduate Sales jobs in London and across the UK. Or find out the best way to answer common Interview Questions.

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Luke Owen Edmunds
Key Account Manager