Job Listing

Client Services Executive

Salary £26,000
Location London, Farringdon
Job Type Permanent
Size 100-250
Job overview
In this Client Services Executive job, you will be joining a fast-growing financial technology startup that specialises in digital insurance. Founded in 2017, and backed by investors who supported Spotify, Monzo and more, they are disrupting the way we think about getting insured!
On the hunt for Graduate Client Services roles, Customer Success jobs, or Client Relations opportunities in London? A fast-growing FinTech company that is becoming a big name in the digital insurance sector is on the lookout for a driven graduate with an interest in finance to join their team as a Client Services Executive in London - apply today!

Company profile

In this graduate Client Services job in London, you will be joining a fast-growing financial technology startup that specialises in digital insurance. Founded in 2017, and backed by investors who supported Spotify, Monzo and more, they are disrupting the way we think about getting insured – envisioning a world where car insurance is possible in an entirely different way. You’d be joining a close-knit team that has worked at billion-dollar FinTech firms such as Transferwise & Monzo, and larger insurers such as Admiral and Zurich.

Client Services Executive - Job description

In this Client Relationship Executive job in London, you will be liaising directly and honestly with customers, developing a deep understanding of what customers really want. You will be ensuring that every interaction a client has with the platform is enjoyable, acting as the voice for customer centricity and a voice for automation. As the front-line voice and face of the company, you will be responsible for streamlining the process to increase internal and external efficiency.

Please note: You must be prepared to work flexible hours, as in this role you will be required to work three weekend days per month.

Client Services Executive - Key responsibilities

In this Customer Experience job, your responsibilities will include:

  • Liaising directly with customers to develop a deeper understanding of what international communities really want from a fairer, tech insurer
  • Proactively spotting patterns in frustrations or hopes of customers and relaying feedback to the team
  • Helping the company become more efficient by streamlining processes and introducing new technology
  • Understanding, prioritising, and escalating customer's feedback and feature requests to the product team
  • Ensuring the team are consistently customer-focused and fixated on building the best digital insurer in the world!

Client Services Executive - Job requirements

  • A 2.1 or above from a top university
  • An entrepreneurial mindset
  • Excellent written and verbal communication skills
  • A passion for startups and technology
  • Adventurous and want to grow with a fast-paced company
  • Experience living in a foreign country would be a plus!
  • Someone with a solutions-based approach to problems

Client Services Executive - Benefits of the job

  • A competitive starting salary of £26,000
  • Opportunities to work from home
  • Monthly socials and team outings
  • 32 days holiday allowance (including bank holidays)
  • Pension scheme & health insurance
  • Cycle to work scheme
  • Friday all-hands with snacks
  • Training opportunities and support

Looking for Entry-level Sales jobs and Client Account Executive roles? Want to join a leading business in the FinTech industry? If you’re keen to kick-start your client services career, apply for this Client Services Executive job in London today!

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Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Isabel Brehcist
Client Director