Job Listing

Client Services Executive

Salary £25,000 (OTE £31,000)
Location London, White City
Job Type Permanent
Size 50-100
Job overview
Join a rapidly growing SME supporting small businesses with flexible loans

An exciting FinTech SME are on the lookout for an energetic graduate to join their London team. If you're looking for Graduate Client Services Executive Jobs in London, apply today.

Company profile

In this Graduate Client Services Executive role, you will be joining a leading alternative finance provider offering simple, flexible funding to help growing businesses achieve their ambitions. As a young, vibrant, technology-driven company, they are on a mission to re-invent the way small businesses access funding and they always keep their customers in the laser focus of everything they do. To date, the firm has helped over 12,000 businesses and advanced over £360m in funding.

Job description

In this Graduate Client Services Executive role, you will be responsible for the customer lifecycle and work with a wide range of customers both external and internal. The ideal candidate will be an efficient and conscientious person in order to carry out some of the core customer focused tasks for the team, allowing the company to achieve growth and provide a world-class service. The role will initially focus on both internal administrative activities as well as customer facing work to ensure a swift and smooth client journey. This is an exciting time for the business as they look to dominate the current market and diversify into new products and channels. With changing processes and systems, they're looking for a candidate who will succeed in a fast-moving environment whilst staying positive and getting stuck in.

Key responsibilities

In this Graduate Client Services Executive opportunity in London, your responsibilities will include:

  • Make outbound calls to assigned customers throughout the day to obtain documents and references needed to complete the customer application
  • Effectively manage assigned customer pipeline to ensure high level of customer service and quick customer cycle from sales to funded
  • Manage the customer journey of all deals, post sales, through to a swift decision;
  • Answer incoming sales and other phone calls and emails from customers and ensure appropriate action is taken.
  • Assist customers with completing applications, gathering documentation and signing our legal contract paperwork
  • Draft, proof and send out legal contract paperwork
  • Liaise closely with all internal teams and partners to obtain any additional information required
  • Working collaboratively with other departments to ensure that each customer’s journey is efficient
  • Work with external suppliers to ensure smooth transition through the customer lifecycle and remove any barriers to help deals become funded as quickly and accurately as possible

Job requirements

For this Graduate Client Services Executive role, you will need:

  • A 2.1 degree from university
  • Previous experience in a customer-facing would be desirable but isn’t essential
  • Excellent communication and relationship building skills
  • An interest in the FinTech industry
  • A natural rapport builder, with excellent communication skills and a passion for helping others

Benefits of the job

  • A great starting salary of £25,000, with OTE of £31,000
  • Medical and life insurance
  • 22 days annual holiday, with an extra 3 days holiday to cover the Christmas period
  • Holiday purchase scheme and pension scheme
  • Various salary sacrifice schemes, including cycle to work
  • Company wellness programmes
  • Team away days and regular company socials
  • Relaxed dress code
  • Free refreshments and breakfast

If you're looking for Graduate Client Services Executive jobs in London, apply to this Graduate Client Services Executive job in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

Nicholas Roe
Account Manager