Job Listing

Client Services Executive - Night Shift

Salary £23,000 - £28,000
Location London, Moorgate
Job Type Permanent
Size Over 500
Job overview
Our client is a leading global financial software company. They are looking to hire a graduate Client Services Executive to join their growing team in London.

Looking for Client Services Graduate Jobs in London? A world-leading FinTech company with over 20 global offices are hiring graduates now; they're looking for a Client Services Executive to join their team in London.

Company profile

In this graduate Client Services Executive job, you will joining the London offices of a global finance SaaS company. Their market-leading due diligence app helps companies close more deals faster and powers the entire M&A lifecycle, through the use of data analytics and visualisation, insight, powerful search and document organisation. They have been hugely successful, with over 20 global offices; and due to continued success they are looking to further grow their team in London.

Job description

In this Client Services Executive graduate job, you will be in charge of supporting clients by providing technical product support to enhance their overall product and service experience. Utilising your product and application knowledge, you will need to assist a range of clients with technical queries, enabling them to successfully configure, manage and complete their project.

Please note: This position is Monday to Friday, 11pm - 7am.

Key responsibilities

In this Client Services Executive job, your responsibilities will include:

  • Participating in the production of client content, including troubleshooting technical issues, prioritising requests and verifying quality
  • Capturing client product support requests through internal workflow tools, to ensure excellent user experience and support business metrics and reporting
  • Assisting users in the setup and configuration of tools and features
  • Using product knowledge to provide support to users who are experiencing standard issues; troubleshooting and directly answering user questions to resolve the issues they are experiencing
  • Responding to user queries through various communication channels, including phone and email

Job requirements

For this graduate FinTech job, you'll need:

  • A university degree
  • An interest in the financial sector
  • Strong technical aptitude and learning agility
  • Fluency in English (written & spoken) with a secondary language (desirable)
  • Independent problem solving and troubleshooting skills
  • Excellent organisational skills and attention to detail

Benefits of the job

  • A great starting salary of £23,000 - £28,000 DOE, with a shift bonus of 25%
  • Great offices in Moorgate
  • Training and development plan offered
  • The opportunity to work for a global FinTech firm

Looking for Night Shift Jobs in London? If you want to work in Financial Technology and you're looking for a role that will allow you to use your technical skills, apply for this new Client Services Executive job in London.

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Luke Owen Edmunds
Senior Recruitment Consultant