Job Listing

Junior Systems Engineer

Salary £22,000 - £28,000
Location London, Bank
Job Type Permanent
Size 20-50
Job overview
This is a fantastic entry level role for Junior Engineer's to begin a career in technical support, learning the ropes of being in 1st line and developing skills to progress further.

Are you looking to find Engineering jobs in London? If the idea of working for a fast-growing FinTech firm excites you, apply for this Junior Systems Engineer opportunity in London today!

Company profile

In this Junior Systems Engineer job in London, you will be joining a fast-growing FinTech firm based in the heart of London. Our client is a market leader in Technology Outsourcing for the Financial Services sector and provides outstanding IT & Network support to global financial institutions. They pride themselves on their dynamic, flexible and personable approach, as well as their capability to deliver innovative IT solutions and managed IT services using cutting-edge technology. Established over 15 years ago, they are now a trusted adviser and an industry focused partner, delivering solutions that drive efficiency and add value to companies across the globe.

Job description

In this Junior Systems Engineer role for graduates, you will be working as part of the wider service desk team, providing 1st line technical support for our clients customers. From day one, you will be dealing with traders, investors and c-suite executives so you will be highly presentable, well-spoken and able to articulate yourself clearly. You will be managing user expectations and ensuring user satisfaction for all incident resolutions, as well as completing operational checks on a rota basis. Full training is provided, having potential and a willingness to learn and develop will be paramount!

Key responsibilities

In this Junior Engineer job in London, your responsibilities will include:

  • Acting as the first point of contact for clients
  • Managing client support by logging, diagnosing and resolving their problems via email, phone and portal
  • Using the help-desk system to document problem descriptions and resolutions
  • Escalating any high priority customer issues to management
  • Occasional out of hours scheduled work reactive to business needs (paid at an enhanced overtime rate)
  • Participating in an on-call rota for out of hours incidents (once every four to six weeks)

Job requirements

  • Educated to degree standard in a technical discipline, ideally in Computer Science or similar
  • Excellent communication skills, both written and verbal
  • Some previous work experience within customer or client services would be ideal
  • Previous experience using Windows Desktop/Desktop OS is a huge plus!
  • An ambitious person with a drive to improve
  • Excellent admin and organisational skills

Benefits of the job

  • A competitive graduate starting salary range of between £22,000 - £28,000, depending on experience
  • The opportunity to develop yourself in an IT professional
  • Exposure to working closely with big finance clients across London!
  • The chance to forge a long-term career in the IT sector, becoming an experienced engineer with rapid career progression!

If you're looking for jobs for computer science graduates, or more specifically graduate Engineering roles in London, apply for this graduate opportunity in London today!

Discover more Engineer roles in London and across the UK. Or find out the best way to answer common Interview Questions.

Joe Goddard
Key Account Manager