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Junior IT Support Consultant

Salary £25,000
Location London, Shoreditch
Role Support
Job Type Permanent
Size 20-50
Job overview
Our client is one of the leading IT consultancies in the UK. They are looking for a tech-savvy graduate with excellent communication skills to join them on a graduate programme, where you'll start off providing IT support, and move into an IT Consultant role long-term.

Looking for IT Graduate Jobs in London, and want to work for a leading technology consultancy? This Graduate IT Support Consultant job in London could be the ideal role for you.

Company profile

In this Graduate IT Support Consultant job, you will be working for the largest Microsoft Dynamic practice in the UK today. As one of the UK's leading IT consultancies, their aim is to partner their technical solutions with clients to enable their businesses to grow and develop with the use of Microsoft Dynamic 365. In this position, you will embark on a graduate programme as a Graduate IT Support Consultant, with the aim to develop into an IT Consultant within the company.

Job description

In this Graduate IT Support Consultant job, you will be working as part of the support team to be fully trained to deliver high quality customer service. Your IT skills will be developed through a mix of on the job training and external courses, which will help you to work towards recognised Microsoft qualifications. You will need to be technically-savvy, as you will be providing first-rate support to users, logging issues and ensuring that they are resolved quickly and efficiently.

Key responsibilities

In this Graduate IT Support Consultant job, your responsibilities will include:

  • Acting as the first point of contact for clients
  • Managing client support by logging, diagnosing and resolving their problems via email, phone and portal
  • Using the help-desk system to document problem descriptions and resolutions
  • Collaborating with customers, colleagues and Microsoft to investigate and test issues to develop solutions for the clients
  • Using your communication skills to explain the status of issues to clients and the CRM management team
  • Escalating any high priority customer issues to management

Job requirements

  • A technology-based degree - a minimum of a 2.1 from university
  • Excellent communication skills, both written and verbal
  • Some previous work experience within customer or client services would be ideal
  • A keen interest in Microsoft Dynamics 365 would be preferable but not a necessity!
  • An ambitious person with a drive to improve
  • Excellent admin and organisational skills

Benefits of the job

  • A competitive graduate starting salary of £25,000
  • Help in working towards credited Microsoft qualifications
  • The opportunity to develop yourself in an IT Consultant
  • Exposure to working closely with Microsoft!
  • The chance to forge a long-term career in IT Consultancy

Looking for IT Consultancy Graduate Jobs in London, and want to work for a leading consultancy? If you’re a technically savvy graduate, apply for this Graduate IT Support Consultant job in London today.

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Penelope Newson
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