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Technical Support Analyst

£22,000 - £24,000

PLEASE CONTACT

Joe Goddard

I'm a Recruitment Consultant at Give A Grad A Go, focusing primarily on IT, Software & Engineering graduate jobs. 

My area of expertise

My working background has been in retail and hospitality, which has definitely prepared me for the fast-paced nature of recruitment! I work on IT, Software & Engineering graduate jobs, as well as a few Digital roles - ranging from Software Developers, to Support roles in high-growth tech startups.

Why I chose to work at Give A Grad A Go

After returning from living abroad, I threw myself into the graduate job hunt. I came across Give A Grad A Go by chance when applying for different recruitment roles and after a brief courtship I came to work for them. I've not looked back since!

The worst job I've had

I spent one summer working as a Field Sports Camp Co-ordinator, putting on events across Suffolk for local kids who wanted to get active. It would have been a great job... if any kids turned up! Due to a mess up with the advertising, no one knew we were even running the camp.

Are you looking for technical support graduate jobs in London, and interested in joining a leading technology business in the sports industry? In this Technical Support Analyst job, you will be working alongside several internal teams, while focusing predominantly on the design of the platform.

Company profile

In this Technical Support Analyst graduate job, you will be joining a fast-growing IT company who specialise in fan engagement solutions for sports teams, organisations and venues across Europe and the US – including the NFL, FIFA and multiple Premier League football teams. Headquartered in London, they have created a cutting-edge platform that helps their clients to build and sustain great relationships with their fan base. With several global offices and an ever-growing portfolio of high-profile clients, this leading IT business are really making their mark on the sports industry - this could be your chance to join them!

Job description

In this Technical Support Analyst graduate job, you will be reporting directly to the Portal Support Manager, and will be responsible for the upkeep, maintenance and implementation of the design of the platform. The role will see you working closely alongside developers, designers, support analysts and QA testers alike – documenting procedures, troubleshooting technical issues and keeping clients up to date on any changes. Predominately, you will be working on the UI and UX of the platform, ensuring the technical feasibility of designs, and testing them accordingly.

Key responsibilities

In this Technical Support Analyst graduate job, your responsibilities will include:

  • Technical incident management - trouble shooting and escalation
  • Building up email templates
  • Documenting critical and routine procedures as well as end user literature
  • Providing out of hours events support both remotely and on site
  • Keeping current live clients designs up to date via inhouse software
  • Creating a product roadmap - both internally and with clients
  • Ensuring the technical feasibility of UI / UX designs
  • Basic responsive design testing
  • Building up the website of new clients

So, what are we looking for?

  • A 2.1 from a good university, ideally with an IT / Computer Science degree or similar
  • Strong knowledge of front-end technologies like HTML / CSS
  • A sound technical grounding
  • Meticulous attention to detail
  • A good general understanding of web functions accessibility, usability, responsive design, and cross-browser compatibility
  • Experience working to strict deadlines to meet client expectations
  • Excellent communication, diagnostic and troubleshooting skills
  • The ability to establish good working relationships with customers and fellow colleagues

What else is on offer?

  • A competitive starting salary of between 22,000 - 24,000
  • A generous 24 days holiday, plus bank holidays
  • Kitchen stocked with drinks, fruit and cereal
  • Lunch allowance
  • The chance to join one of the most exciting and unique tech platforms in the UK
  • The opportunity to work with some of the world’s most prestigious and high-profile sports clubs and organisations – perfect for a sports fanatic!

Are you looking for technical support graduate jobs in London and interested in UI and UX? If you’re a technical graduate with a personable and proactive approach, apply for this Technical Support Analyst job in London today!

 
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In this Graduate Account Manager job, your responsibilities will include:

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So, what are we looking for?

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What else is on offer?

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Looking for account management graduate jobs in London and want to join a company who are making waves in the EdTech sector? If you’re an outgoing and engaging graduate with some client-facing experience under your belt, apply for this Graduate Account Manager job in London today!

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Company profile

In this IT Support Engineer graduate job, you will be joining the leading provider of secure mobile technologies to both public and private sector clients. A multi award-winning company, they specialise in mobile devices and data security, partnering with some of the world's most well-known tech brands. Based in London, they have rapid plans for growth in 2016 and are looking to expand into the USA.

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In this IT Support Engineer job, your responsibilities will include:

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Searching for technical support graduate jobs in London and want to kick-start your tech career at a leading cyber security company? If you’re a tech-savvy graduate with the ability to multitask, apply for this IT Support Engineer job in London today!

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Company profile

In this Compliance Assistant graduate job, you will be joining a London-based technology start-up that has been making big waves within the hospitality industry. They have created a revolutionary app that uses algorithms to connect restaurants, hotels and bars with temporary staff, bypassing temping agencies altogether. In turn, their unique and innovative app helps to raise wages for staff and simultaneously reduce costs for employers. They have raised over 5M to date and revenue is doubling year-on-year - with recent investors and advisors from high-profile companies like Uber, Just Eat and Hello Fresh. The company have tripled in size since last year and are now looking to continue to grow their team with an organised Compliance Assistant.

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Key responsibilities

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Looking for compliance graduate jobs in London and want the chance to join a revolutionary tech startup in the heart of the city? If you’re an organised graduate with some commercial experience under your belt, apply today – this Compliance Assistant job could be the perfect role for you!

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