Job Listing

Junior Customer Operations Executive

Salary £25,000
Location London, Old Street
Industry FinTech
Role Operations
Job Type Permanent
Size 50-100
Job overview
A fantastic opportunity to join one of London's preeminent FinTech companies, who put employee welfare and development at the heart of their culture!

Looking for Customer Operations jobs, Client Services roles, and Customer Success roles in London? Want to work for an innovative FinTech using apps to improve the financial health of the UK? This high-flying business is looking for a Graduate Customer Operations Executive to join their team - apply today!

Company profile - FinTech Firm

Our client is, simply put, one of the best companies to work for in London! They’ve recently been voted 5th best in Finance and 12th best mid-sized company in London. A forward-thinking credit comparison company, since launching in 2009 they have been challenging established financial institutions to make the process of getting credit fairer and more effective for everyone. Having already helped millions of UK customers save money, they are continuing to grow at a remarkable rate and looking to add to their team of almost 100 employees with this new hire into the Customer Ops team.

Job description - Junior Customer Operations Executive

In this Graduate job in London, you will be responsible for a range of crucial functions within the business. You will respond to client queries, escalate issues to management, and promote the product across a range of platforms. Alongside the BAU responsibilities, you will also have the opportunity to get involved in multiple dynamic projects aimed at improving the process and output of the business. All the while you will stay true to the tone and brand of the business, acting as a beacon of empathy and encouragement, always making complex information easy to understand. It’s essential that you are both professional and highly personable, as you’ll be dealing with a range of people in your day-to-day role – including customers, Heads of Departments, and other internal teams.

Key responsibilities - Junior Customer Operations Executive

In this Customer Operations job, your responsibilities will include:

  • Managing customer queries and feedback, mostly via email
  • Effectively reporting customer-facing issues to key stakeholders in the business and supporting finding a resolution
  • Working with individuals from across different departments to take initiative on various different projects
  • Communicating and coordinating with internal departments to resolve requests, and keeping track of queries with third party involvement
  • Accurately identifying and assessing customers’ needs to achieve satisfaction
  • Contributing to the development of the company's reputation through management of various public platforms (TrustPilot, Twitter, Facebook)

Job requirements - Junior Customer Operations Executive

  • A degree isn't required for this role
  • Previous customer-facing experience would be beneficial - either directly in customer service or in front of house role
  • Someone who is tech-savvy, with a good understanding of MS Office suite
  • A team player who can adapt to a fast-paced and changing environment
  • Proactive, customer-centric, and driven - willing to go the extra mile

Benefits of the job - Junior Customer Operations Executive

  • A great starting salary of £25,000, with access to a £3,000 on track bonus once probation is passed
  • 25 days annual leave (plus 8 days bank holidays)
  • Flexible working hours, alongside hybrid working (2 days office-based per week)
  • Access to healthy training budgets
  • Mental health and wellbeing perks like talking therapies with Self Space, monthly mindfulness, and fortnightly yoga
  • Vitality Health Insurance and reward scheme (inc. 50% off Virgin Active gyms), Perkbox membership, wellbeing budgets and Cycle to Work scheme
  • 25 days of annual leave (plus 8 bank holidays), 2 CEO-discretionary days off at Christmas, and the option to purchase an extra week

Looking for FinTech graduate jobs, Customer Service Assistant roles in London, and want to work in Customer Services? If you’re personable and dynamic, with an interest in FinTech, apply for this Customer Operations Executive job in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sexual orientation, gender, age, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Joe Goddard
Team Lead & Key Account Manager