Job Listing

IT Systems Analyst

Salary £25,000
Location London, Monument
Role Support
Job Type Permanent
Size 250-500
Job overview
Our market leading FinTech client are looking for a collaborative IT graduate/professional to join their vibrant team. This is the ideal role for someone looking to leverage their technical knowledge in combination with their people skills to kick start their career within a scale-up environment.

Looking for IT Systems jobs, IT Analyst jobs, or Graduate IT jobs in London? Want to join a FTSE 250 listed Financial Services firm in a varied, support-orientated role? Apply to this IT Systems Support job in London today!

Company profile

In this IT Support Analyst job in London, you'll be joining an award-winning investment platform offering financial advisers and their client's smart technology. They offer unrivalled support and exceptional service for a modern, efficient way to manage client investment portfolios. They provide a wide range of financial planning tools and comprehensive reporting, alongside an extensive range of investments and tax-efficient wrappers to make the management of portfolios as easy and efficient as possible. With over £50 billion in funds under direction, our client is the market leader in their field and still continues to grow at the speed of a start-up.

Job description - IT Systems Analyst

In this 1st Line IT Support job in London, you will join a dynamic and collaborative team, where you will work to provide information systems and computer support to the business' internal customers. Be the first point of contact for all queries raised via telephone or tickets from internal users, ensuring a high level of customer service and support is provided. Provide 1st line support with a sensitivity to the different priorities from all requesters. Beyond this, you’ll have the opportunity to grow in your role with the business, have access to any further qualifications you desire, and be able to take advantage of the key company value of ‘Personal Development'.

Key responsibilities - IT Systems Analyst

In this IT Analyst job in London, you will be responsible for:

  • Maintaining lines of communication between the IT department and Customers; coordinating IT activities with 3rd parties and user departments
  • Providing 1st line support to the business, ensuring all requests are correctly prioritised, recorded/logged, escalated, and managed
  • Carrying out desktop/ laptop rollout and replacement, PC assembly from components, software installation and data transfer, and general PC troubleshooting
  • Tracking and management of IT assets within the asset inventory tool
  • Assisting in the installation, upgrading, operation, control, maintenance, and effective use of the desktop and voice infrastructures
  • Setting up and revoking user accounts & VPN certificates
  • Creating accounts for new users in the business systems, configuring systems, and testing new equipment and software for the business
  • Preparing schedules for rollout and providing materials for training users on the use of new equipment, software, or technologies
  • Assisting users to assure that software operates in a manner consistent with expectations
  • Being a part of the shift rota to cover core business-operating hours - some weekend work may also be required
  • Telephony system configuration (3CX) and the associated protocol management
  • Being vigilant in regards to physical and network security, making sure that temporary access is monitored and all physical secure areas are kept secure

Job requirements - IT Systems Analyst

  • A university graduate with at least a 2:2
  • Previous customer service experience/IT Support experience is a plus
  • Proven Microsoft skillset
  • Understanding of PC hardware, setup, and configuration
  • Working knowledge of using a ticketing system
  • Understanding of Command line scripting, e.g. PowerShell or Bash
  • Ability to communicate effectively with people at all levels of the company in a professional manner, face-to-face, on the telephone, and in writing

Benefits of the job - IT Systems Analyst

  • A starting salary of £25,000
  • Central London office
  • Get a foot in the door with a FTSE 250 firm
  • Access to the company bonus scheme
  • Daily access and mentorship from successful senior professionals
  • Life Assurance
  • Private Medical Insurance
  • Employee Assistance programme - access to consultation on everything from mental health to financial advice
  • Company pension scheme
  • Lively social atmosphere (socially distanced, of course!)

Looking for IT Systems Support jobs, IT Analyst roles and Graduate IT jobs in London, and want to join a world-renowned Financial Services business? If you're a driven, personable graduate, apply for this 1st Line Support role in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Alan Hector
Key Account Manager