Job Listing

IT Support Analyst

Salary £22,000 - £24,000
Location Greater London, Croydon
Role Analyst
Job Type Permanent
Size 1-20
Job overview
Join an exciting B2B business as an IT Support Analyst, where you will work closely with leading business clients, supporting the team in their day-to-day functions. Start your career tech now!

Looking for Junior Analyst jobs, CRM Analyst roles or IT Support positions in London? Want to work for a leading B2B content and networking business? This Graduate Support Analyst role could be perfect for you – apply today!

Company profile – B2B Networking Group

In this Support Analyst role, you will be joining one of the UK’s leading B2B networking groups, offering content and subscription services across a diverse range of industries. Key to their success is connecting influential people and organisations to a high-value network of decision-makers, data, and ideas, through an industry-leading portfolio of brands.

Since 2020, they’ve successfully rolled out a new groupwide CRM system, and are looking to grow their Application Support team with this exciting junior hire!

Job description - IT Support Analyst

In this Support Analyst role, you will be working closely with individuals from across the business to manage queries, acting as the first line of support for incoming tickets from service users. You will regularly assist with system and data maintenance, supporting the wider team by also researching solutions and assisting with upgrades when necessary.

Key responsibilities - IT Support Analyst

In this IT Support Analyst opportunity, your responsibilities will include:

  • Acting in a front-end support capacity, taking ownership of tickets that come through alongside your other responsibilities
  • Working on a range of cases requiring configuration or data management tasks across the CRM
  • Working closely with the CRM team to prioritise cases and provide solutions, whilst also ensuring data quality
  • Updating the system with new events and materials across print & digital format

Job requirements - IT Analyst

  • Educated to degree level, with an interest in IT and data
  • Fantastic interpersonal skills, able to work across a variety of teams and projects
  • Strong written and verbal communication skills
  • Any experience working within a CRM system is advantageous but not necessary
  • A keen interest in pursuing a career within a leading B2B networking company!

Benefits of the job - IT Analyst

  • A competitive salary bracket of £22,000 - £24,000, depending on experience
  • Hands-on mentorship and development from day 1!
  • A brilliant opportunity to work with experienced members of the business
  • Room for rapid development and growth opportunities in the business
  • Flexible working - 2/3 days in the office, Croydon and Shoreditch locations
  • The chance to join a leading UK group of 45 brands, delivering content across a range of diverse industries

On the hunt for Graduate Analyst roles or IT Analyst jobs in London? Want to work for an exciting B2B networking group in a flexible working job? If you’re looking to gain invaluable experience in market-leading data services, apply for this Support Analyst role in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Joe Goddard
Team Lead & Key Account Manager