Job Listing

Customer Success Executive

Salary £24,000 + bonus
Location Greater London, Teddington
Industry FinTech
Job Type Permanent
Size 20-50
Job overview
An exciting Customer Success role within a dynamic FinTech startup has just become available. The successful candidate will enjoy an exciting position in Account Management, offering access to high profile clients and customers. You will also enjoy numerous perks, such as private financial coaching as well 1-2-1 training to excel in the role!

Looking for Customer Success roles, Client Services jobs or Customer Care positions in London? Interested in working for a leading FinTech company? Apply for this Customer Success Executive role in London today!

Company profile

In this Customer Success Executive job, you will be joining a highly successful FinTech startup that works closely with many of the UK's leading financial advisors, accountants and solicitors. Headquartered in Teddington, West London, the company checks that every financial adviser is authorised by the appropriate governing body, confirming key details such as their fees and qualifications while using enriched customer data to provide ratings and reviews from real people. This fast-growing FinTech firm has already raised over £7million in funding and is backed by investors of eBay, Zoopla and Betfair.

Customer Success Executive - Job description

In this Customer Success Executive role, you will be responsible for delivering a world-class customer experience for consumers who are looking to find the right professional adviser for them. You’ll be making sure your customer gets the great advice they need, in a friendly and efficient manner. This role will also involve, taking initial calls and introducing advisors to the services and tech platform. You will be involved from first contact through to finding the right professional to help the customer, and following up afterwards. Your job is done when your customer is happy they’re on the right track.

Customer Success Executive -

Key responsibilities

In this Customer Success Executive graduate job, your responsibilities will include:

  • Taking inbound calls from both prospective and existing customers, handling queries effectively and efficiently
  • Making outbound calls to new and existing customers to ensure customer satisfaction and assisting with finding the right solution in all situations
  • Responsible for investigating and checking adviser credentials on sign up and on an ongoing basis throughout their time with VouchedFor, ensuring that our advisers are fully authorised
  • Ensuring that all client contact and activity is of the highest standard, is in line with KPIs and that service is delivered with a smile
  • Ability to keep concise customer records, efficiently and accurately processing customer data
  • Identifying weaknesses in existing processes and suggesting new processes or ideas for improvements

Customer Success Executive - Job requirements

  • A minimum of a 2.1 from a good university
  • A genuine passion for technology and the finance sector
  • Fantastic organisational skills with a keen eye for detail
  • Someone who is not afraid to get stuck in and provide support across the team
  • Humble, resilient, and a peoples person who strives to make others day

Customer Success Executive - Benefits of the job

  • A competitive graduate starting salary of £24,000 + bonus
  • Stock options and equity after probation
  • Excellent opportunities for rapid career progression
  • A supportive and collaborative environment
  • Lots of pub trips and regular and socials!

If you're looking for Customer Experience roles or Client Relations jobs in London, and like the idea of working for an exciting FinTech company, apply to this Customer Experience Executive role in Teddington today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Luke Owen Edmunds
Key Account Manager