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Graduate IT Support Engineer

£20,000 - £25,000
London, Central London

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William Spilsbury

I work as an Account Manager, specialising in Technology & Digital, and IT, Software & Engineering graduate jobs.

My area of expertise 

The desk I work on has a huge list of clients, ranging from small tech startups to much larger, more established companies. As an Account Manager, I work with a lot of larger SaaS and tech companies, helping them hire graduates into roles ranging from Client Services, Account Management and Sales graduate jobs, to the more technical roles.

Why I chose to work at Give A Grad A Go

I'd just finished writing my dissertation and decided to get on the graduate job hunt, when a friend put me in touch with one of the team at Give A Grad A Go in order for them to help me find a job. Because of a non-profit student employability company that I started with a friend at university, they invited me in for an assessment day (prior to that I'd never considered recruitment). I fell in love with the Give A Grad A Go team!

The worst job I've had

I have been very fortunate, I've always enjoyed and loved all jobs I've held, from being a waiter in a tapas bar, working on a hog roast stall (by far the tastiest), a hand full of bar roles at local pubs or even working in the tea rooms at the National Trust. I've always chosen jobs which I love and enjoy that way it doesn't feel like I'm working (as hard).

If you're looking for Graduate IT Jobs in London and you have a background in Computing, take a look at this new Graduate IT Support Engineer role in London.

Company profile

In this Graduate IT Support Engineer job, you will be joining a fast-growing PropTech startup who are disrupting the property sector. This unique company are on a mission to give power back to landlords and tenants through a unique end-to-end property lettings platform. They have built a tech-based community to deliver an efficient way to let, secure, and maintain their properties while allowing departing tenants to be rewarded for finding their replacements, cutting out pricey lettings agencies and saving money for all parties involved!

Job description

In this Graduate IT Support Engineer job, you will be providing in-house and remote technical support to both team members and customers, managing their IT systems and assisting the product and development teams. You will be responsible for providing technical support to end-users of the company's IT systems, being the first port of call when it comes to all technical issues, logging and processing support tickets as well as ensuring that all tech processes are managed effectively. This role would be ideal for someone looking for their first job in IT Support or someone who has undertaken a placement year at university and is now looking for a permanent role.

Key responsibilities

In this Graduate IT Support Engineer job, your responsibilities will include:

  • Delivering excellent customer interaction - prioritising issues and demonstrating responsible management of issues
  • Managing Emoov and GSuite, CRM systems (Zoho Desk and Zoho SalesIQ + zobot) and Kixie
  • Onboarding and offboarding users
  • Strategic support of IVR and client support
  • Troubleshooting user issues (Hardware, Software, Network etc)
  • Providing admin reports of calls and support as needed/requested
  • Backup, disaster recovery, system upgrades, planning and design

Job requirements

  • A solid academic background in IT/ computer related, physics or engineering discipline, possibly combined with business.
  • Basic knowledge of Cloud based phone systems + IVR Design
  • Experience providing remote support to users
  • Experience with CRMs(e.g. Intercom, Zoho, Zendesk), Chrome OS and troubleshooting
  • Basic coding/scripting understanding
  • An excellent telephone manner with great communication skills
  • An ability to engage professionally and deliver an exceptional client experience at all times
  • An ability to work under pressure and respond to tight deadlines whilst prioritising workload
  • Previous experience in an IT Support related role would be a bonus

Benefits of the job

  • A great graduate starting salary of between 20,000 - 25,000
  • The opportunity to take ownership of a new role
  • 25 day holiday, plus bank holidays
  • A flexible work environment promoting responsibility and autonomy
  • Learning, development and networking opportunities with unrivalled progression
  • A fun and friendly team which regular socials and team nights out

Looking for Graduate IT Support Engineer jobs? If you want to join a successful IT company which offers fantastic training and career progression, apply to this Graduate IT Support Engineer graduate job in London today!

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