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Client Services Executive - German Speaking

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Camilla Clarke

As a Key Account Manager, I work with some of Give A Grad A Go's bigger clients, managing relationships to make sure that we are meeting their requirements. Regular client interaction and liaising with our team internally ensures that the right graduates are being introduced to these companies at the right time.

My area of expertise

My focus sits within the Technology & Digital and Creative & Design industries. My client portfolio spans an array of exciting companies - from fast-growing tech startups, to fashion brands, digital agencies and FinTech companies.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go as a graduate 4 years ago in the hope of finding a role within Marketing & Advertising or PR & Communications in London. It quickly became clear that what I was really looking for was a chance to communicate with these industries rather than work within them. I was really sold by the Give A Grad A Go culture and opportunity to develop quickly and build up an exciting portfolio of clients I could manage. There's nothing more rewarding than helping graduates find their dream job and helping a company build their teams with hard-working graduates.

The worst job I've had

I found myself working in the energy industry before I worked at Give A Grad A Go. It was really interesting to learn more about energy, but setting margins for huge corporate energy tenders felt a little bit out of my comfort zone!

Looking for client services graduate jobs in London, and want to work for one of the most successful tech startups to come out of the UK? If you do, you’re in luck – because this fast-growing FinTech business are looking to grow their London team, and are seeking a Client Services Executive with German language skills to join them.

Company profile

In this Client Services Executive graduate job, you will be joining a hugely successful technology startup who have enjoyed a wealth of success since forming in 2010. Based near Silicon Roundabout, the tech hub of London, they pride themselves on their sociable, fun and driven environment and close-knit team culture. Making waves on the UK FinTech scene, this impressive business were recently named in the the top 50 tech startups in London - an accolade which is no small feat considering the recent tech boom that has hit the city!

Job description

In this Client Services Executive graduate job, you will be joining a friendly and energetic team, who work together to ensure that every tough problem is overcome and that each customer is happy with the service provided. This is a highly communicative role, where you will quickly become an expert with their complex product, learning the multiple ways that the platform can be used, then relaying information and providing support to users. This is a German speaking role, where you’ll be liaising with the German market and working across several teams to offer your input and utilise your language skills.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Providing support to new users (German market) so that they can get the most out of the product
  • Working closely with the product team to prioritise feature requests
  • Working across teams, from engineering to sales, providing crucial input on getting bugs fixed and on the features their current users enjoy
  • Using your initiative to suggest improvements to internal support tools and processes
  • Answering calls and emails from new and existing customers
  • Attending internal training sessions, ensuring that you are fully equipped to handle any issue with their complex product

So, what are we looking for?

  • Flawless command of German and excellent English
  • At least a second class honours from university
  • Someone who is passionate about helping people and working in a fast-paced tech environment
  • A fast learner who is able to understand complex information
  • A real team player who loves collaborating
  • Excellent communication skills, both verbal and written
  • A keen eye for detail and fantastic organisational skills are imperative
  • Willingness to go the extra mile when needed
  • Some client-facing or customer-facing experience would be a plus

What else is on offer?

  • A great starting salary of 24,000
  • The opportunity to work for a hugely successful (and still rapidly growing!) startup
  • Fantastic offices in “tech city”
  • Huge scope to progress within this growing dynamic team
  • The chance to develop your customer-facing skills in a people-centric role

Looking for German speaking jobs in London and want to work for a leading tech startup? If you’re fluent in German and you want to kick-start your graduate career at a cutting-edge FinTech business, apply for this Client Services Executive job in London today!

 
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