Job Listing

Customer Success Executive

Salary £25,000
Location London, Remote
Job Type Permanent
Size 1-20
Job overview
A fast-growing DTC company, that has become an increasingly big name in the pet food industry, is on the lookout for a driven graduate with an interest in animals to join their team as a Customer Success Executive in London!

On the hunt for Graduate Client Services roles, Customer Success jobs, or Client Relations opportunities in London? A fast-growing DTC pet food company is on the lookout for a driven graduate to join their team as a Customer Success Executive in London - apply today!

Company profile - Cat Food Brand

In this Graduate Client Services job, you will be joining a fast-growing brand that is shaking up the pet industry by bringing love and innovation to a long-overlooked and underserved category: cat nutrition. The company has found that the results from feeding cats human-grade, whole meat meals that mirror their ancestral diet are incredible. Their mission is to uplift the health, wellness, and happiness of millions of cats in the UK (and eventually cats across the globe).

Key responsibilities - Client Success Executive

In this Customer Experience job, your responsibilities will include:

  • Resolve customer questions via email, social media, and phone in a polite, considerate, and timely manner
  • Actively listen to customer queries in order to provide them with the best resolution possible
  • Communicate clearly and sensitively in a way that colleagues and customers understand
  • Take ownership of customer problems and technical issues from start to finish
  • Actively seek and welcome advice from peers and managers. Treat feedback as an opportunity and make a continued effort to improve
  • Live up to our brand values and own your personal development with enthusiasm

Job requirements - Client Success Executive

  • A 2.1 or above from a top university
  • An entrepreneurial mindset
  • Excellent written and verbal communication skills
  • You LOVE cats and hopefully are a cat parent or grew up in a cat family
  • Fluent in English (written and spoken)
  • You’ve worked in customer-facing roles previously and you love engaging with people throughout the day
  • Able to work effectively and hit company targets

Benefits of the job - Client Success Executive

  • A competitive starting salary of £25,000
  • Opportunities to work from home - This job is currently remote, with aims to move to London office in January
  • Monthly socials and team outing
  • MacBook or equivalent
  • 25 days of holiday per year (pro-rata)
  • 50% discount on company products

Looking for Junior Customer Services roles, Client Success jobs, or Client-facing opportunities in London? If you're an animal-loving graduate with a 2.1 from a top university, this Customer Success Executive role in London could be perfect for you - apply now!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

Phoebe Shaw
Recruitment Consultant