Job Listing

Customer Services Executive - FinTech

Salary £23,000 - £25,000
Location London, Old St
Job Type Permanent
Size 50-100
Job overview
This is a brilliant Junior Level Customer Ops position, perfect for someone looking to get their professional career off the ground. You will be joining an award winning Fintech on a mission to improve the UKs financial stability and freedoms!

Looking for Customer Success Graduate jobs and Client Services roles in London? Want to work for an innovative FinTech company in the midst of huge success? A high flying technology business is looking for a Graduate Customer Operations Executive to join their team - apply today!

Company profile

Our client is, simply put, one of the best companies to work for in London! Don’t just take their word on it, for they’ve recently been votes 5th best in Finance, 12th best mid-sized company in London. A forward-thinking credit comparison company, since launching in 2009 they have been challenging established financial institutions to make the process of getting credit fairer and more effective for everyone. Having already helped millions of UK customers save money, they are continuing to grow at a remarkable rate and looking to add to their team of almost 100 employees with this new hire into the Customer Ops team.

Job description

In this Graduate Customer Services job, you will be responsible for a range of crucial functions within the business. Your role will involve you responding to client queries, escalating issues to management, and promoting the product across a range of platforms. All the while you will stay true to the tone and brand of the business, acting as a beacon of empathy and encouragement, always making complex information easy to understand. It’s essential that you are both professional and highly personable, as you’ll be dealing with a real range of people in your day-to-day role – including customers, Heads of Departments and other internal teams.

Key responsibilities

In this Customer Ops job, your responsibilities will include:

  • Managing customer queries on transactions via email and phone
  • Escalating issues to Heads of Departments and the management team where required, in an effective and timely manner
  • Communicating and coordinating with internal departments to resolve requests, and keeping track of queries with third party involvement
  • Accurately identifying and assessing customers’ needs to achieve satisfaction
  • Working closely with the Customer Success Manager to maintain the company’s reputation across various platforms (TrustPilot, Twitter, Facebook)
  • Working with individuals from across different departments to take initiative on various ad hoc project work

Job

requirements

  • Degree educated in a relatable, qualitative discipline
  • Previous customer-facing experience would be beneficial - either directly in customer service or in front of house role
  • Someone who is tech-savvy, with a good understanding of MS Office suite
  • A team player who can adapt to a fast-paced and changing environment
  • Highly disciplined, self-motivated, and service delivery focused – you’ll need to always be willing to go the extra mile

Benefits of the job

  • A great starting salary between £23,000 & £25,000, DOE
  • 25 days annual leave (plus 8 days bank holidays)
  • Flexible working hours, with regular working from home once back to the office (up to 3 days per week)
  • Access to healthy training budgets
  • Mental health and wellbeing perks like talking therapies with Self Space, monthly mindfulness and fortnightly yoga
  • Vitality Health Insurance and reward scheme (inc. 50% off Virgin Active gyms), Perkbox membership, wellbeing budgets and Cycle to Work scheme
  • 25 days of annual leave (plus 8 bank holidays), 2 CEO-discretionary days off at Christmas, and the option to purchase an extra week

Looking for FinTech graduate jobs in London and want to work in Customer Services? If you’re personable and dynamic, with an interest in FinTech, apply for this Customer Operations Executive job in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sexual orientation, gender, age, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Joe Goddard
Team Lead & Key Account Manager