Job Listing

Customer Service Executive

Salary £25,000 - £28,000 (+10% discretionary annual bonus)
Location London, White City
Job Type Permanent
Size 20-50
Job overview
Join a growing Marketing Tech firm as a Client Service Executive, working with brands to analyse and optimise their marketing spend - apply today!

Looking for Customer Service jobs, Client Services Executive roles or Customer Success positions in London? An exciting Marketing Tech SME is on the lookout for an energetic graduate to join their London team. If you're looking for Customer Success Executive Graduate Jobs in London, apply today!

Company profile

In this Customer Success Executive role in London, you will be joining an exciting Marketing Tech firm who are using their direct to consumer marketing tool to help businesses analyse and optimise their Marketing spend. This firm prides itself on the service it provides to its clients, not only giving them the tools to best analyse their marketing spend, but the expertise to interpret the data and make informed decisions to cut waste and increase ROI. The business has already seen great success and works with major UK E-commerce brands. If you are looking to work for a growing firm in marketing tech, apply for this Customer Success Graduate job today!

Job description - Customer Service Executive

In this Customer Success Executive opportunity for graduates, you will be working with existing clients and onboarding new businesses to the platform. You will work with the internal team to analyse and interpret data for existing clients. As you build your industry knowledge you will start to present this data to clients and show how the platform is benefitting their business. You will also work with new clients joining the business, using your knowledge to help them get set up on the platform. The ideal candidate will be numerate, analytical, and have exceptional communications skills. This business is looking for an energetic graduate who is willing to learn and go above and beyond for their clients. If this sounds like you, apply now!

Key responsibilities - Customer Service Executive

In this Graduate Customer Service Executive opportunity in London, your responsibilities will include:

  • Support and learn from Heads of Onboarding and Customer Success on matters specific to the firm’s clients
  • Own and project manage client onboarding, including ensuring quality for our customers
  • Become a go-to expert in marketing and the business’ products, and provide ongoing client training on these
  • Ensure the timely and successful delivery of our solutions, according to customer needs and objectives
  • Forecast and track key account metrics, identify and help realise upsell opportunities; grow opportunities within the customer base, and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities.
  • Continually strive to provide the best customer service possible and exceed expectations

Job requirements - Customer Service Executive

For this Graduate Customer Success Executive role, you will need:

  • A 2.1 degree from a top university, ideally in Marketing, Business or a related subject
  • Working knowledge of MS Excel (formulas, pivot tables, macros…) and MS PPT
  • Enjoy working with data; pulling reports & data analysis to get the best insights to our customers; experience with data visualisation is a plus
  • Capable of producing high-quality presentation decks for client meetings, overall owner, and responsibility for getting contributors to provide content on time
  • Demonstrated interest or experience in Search or social marketing (internships and contract work count), marketing experience (google analytics), understanding of performance marketing
  • Effective verbal and written communication skills

Benefits of the job - Customer Service Executive

  • A great starting salary of £25,000 - £28,000 (plus 10% discretionary annual bonus)
  • Fully supported work from home policy
  • Pension scheme
  • Work perks scheme
  • Health scheme
  • Other social events (Friday drinks, board game nights)
  • Weekly lunch and learn sessions

If you're looking to kickstart your career in Client Services in London and have a 2.1 degree from a top university, apply to this Customer Success Executive job in London today!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

Nicholas Roe
Account Manager