Job Listing

Customer Experience Advisor

Salary £25,000
Location London, Charing Cross
Job Type Permanent
Size 1-20
Job overview
In this Customer Experience Advisor role, you will be joining a visionary fashion brand that uses tech to revolutionise clothing. In this graduate job, you will be managing customer relationships and enhancing client experience through innovative problem-solving and great communication skills.

On the hunt for Graduate Client Services roles, Customer Success jobs, or Client Relations opportunities in London? Have a passion for fashion? This Customer Experience Advisor role at a fast-growing FashionTech brand could be perfect for you - apply today!

Company profile - Fashion Brand

In this graduate Client Services job in Central London, you will be joining a fast-growing brand that uses science and technology to make the future of clothing happen faster. While clothes today still do what they’ve been doing for the last 50,000 years - keeping you warm, dry and cool, they are on the edge of revolutionising garments to enhance strength and sensory perception. Since the companies launch they have won many innovation awards and have been largely credited for their radical commitment to what comes next.

Key responsibilities - Customer Experience Advisor

In this Customer Experience job, your responsibilities will include:

  • Resolve customer questions via email, social media and phone in a polite, considerate and timely manner
  • Actively listen to customer queries in order to provide them with the best resolution possible
  • You’ll be incredibly friendly and with exceptional communication skills (written and verbal although most of our customer enquiries come through email)
  • You’ll have a great ability to build rapport with a wide range of customers
  • You’ll be incredibly organised and efficient, willing to jump into new challenges to continue to help the company grow
  • You’ll be a logical thinker, able to resolve problems quickly and independently for our customers
  • You’ll be creative and able to find ways to make placing orders, shipping orders and returning orders as slick as possible
  • You’ll need to be a big fan of what they do, will want to work incredibly hard to create some of the most technical and innovative products in the world, and we want our team to be passionate about our gear
  • You’ll have a robust, can-do attitude, you’ll be a self-starter, comfortable with ambiguity and good at prioritising tasks
  • A natural interest in outdoor activities, sports, and/or fashion would be a great asset to anyone in this role
  • The role will require evening work one day per week to help us manage customer relationships on launch days

Job requirements - Customer Experience Advisor

  • A 2.1 or above from a top university
  • An entrepreneurial mindset
  • Excellent written and verbal communication skills
  • Have a passion for fashion / keen to learn more about the subject
  • Have an interest in adventure and being outdoors
  • Fluent in English (written and spoken)
  • You’ve worked in customer-facing roles previously and you love engaging with people throughout the day

Benefits of the job - Customer Experience Advisor

  • A competitive starting salary of £25,000
  • Working in a fun, vibrate office
  • 25 days holiday plus bank holidays
  • Opportunities to work from home (if needed)
  • Monthly socials and team outings

On the hunt for Junior Customer Services roles, Client Success jobs, or Customer Relations opportunities in London? Keen on getting your foot in the door at a visionary fashion brand? This Customer Experience Advisor role could be the one for you - apply now!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.

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Phoebe Shaw
Recruitment Consultant