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Customer Experience Associate

£18,000 - £23,000

PLEASE CONTACT

Jack Harry

I work as a Recruitment Consultant on the Corporate desk, focusing primarily on graduate jobs within the Banking & Finance sector. This often includes roles in Broking, Trading and Accounting.

My area of expertise

I sit on the Corporate desk, working mainly on Banking & Finance graduate jobs. Because of the diversity of roles and sectors we work on at Give A Grad A Go, though, I've also had the chance to dabble in FinTech and slightly more creative graduate jobs - which I also really enjoy.

Why I chose to work at Give A Grad A Go

I’d applied for a few roles through Give A Grad A Go, but wasn’t exactly sure what I wanted to do. I came in to visit the team to discuss what kinds of graduate jobs my skills would be best suited to, and I really liked the atmosphere in the office. Although I’d never really considered a career in graduate recruitment before, when I spoke to the team about the possibility of a job here I thought that it sounded like something I’d be good at – and here I am!

The worst job I've had

I held a job doing door-to-door sales for a number of different charities. Hopefully I learnt something from the late evenings cold calling in the rain!

Are you interested in customer service jobs in London? This innovative venture of Europe’s largest car hire firm are on the lookout for an organised and personable Customer Experience Associate to join their growing London team. If you’re keen to join on of Europe’s most exciting startups, apply today!

Company profile

In this Customer Experience Associate job, you will be joining a fast-growing European startup who provide mobility and fleet solutions for both high-profile corporate clients (such as L’Oral, Airbus, Danone and Michelin) and consumers. Their self-service, entirely electric car sharing program is transforming traditional methods of travel, providing a low-cost, eco-friendly option for those who do not own their own car. Now operating in all major European cities, their business is continuing to grow at a rapid rate – so as they look to grow their London team, don’t miss out on your chance to join them.

Job description

In this Customer Experience Associate job, you will be acting as a vital point of liaison within the business. Joining the growing Customer Engagement team, you will also be working closely with marketing, membership and operations – tasked with maintaining excellent levels of customer satisfaction, relaying information on the product and service, and resolving any problems that customer accounts may face in terms of accuracy and efficiency. You’ll be undertaking an initial probationary period of 3 months that could well be extended upon review.

Please note: The successful candidate must be willing to work within the shift patterns of: Between 08:00am-18:30pm Friday to Sunday, and 08:00am-20.00pm Monday to Thursday (working 5 days consisting of 40 hours a week).

Key responsibilities

In this Customer Experience Associate job, your responsibilities will include:

  • Onboarding members to the club
  • Chasing recent enquiries and processing / activating memberships
  • Striving to make each and every customer’s journey a happy one!
  • Maintaining relationships with both private and corporate clients
  • Liaising with the membership, operations and marketing teams to ensure communications across all departments
  • Answering the phones and resolving queries

So, what are we looking for?

  • Some customer relations experience and a commitment to excellent customer service
  • The ability to maintain and build strong relationships with key business clients
  • An appreciation and understanding of the principles behind the transition to a more energy-efficient, less carbon intensive economy (preferred but not essential)
  • A strong interest in one or more of the following areas: low carbon transport, community engagement or social entrepreneurship
  • Above average IT skills including comprehensive understanding of Microsoft Office products and the ability to quickly adapt to new software packages
  • Strong organisational skills with a track record of successful self-management
  • Strong interpersonal skills, with the ability to build and maintain strong relationships with key business accounts
  • Excellent oral and written presentation skills (fluency in English is essential)
  • Exceptional attention to detail combined with an accurate, succinct and professional writing style
  • Good analytical and problem-solving skills, including the ability to identify sources of potential issues, concerns or conflicts in advance
  • The ability to work at times independently, take the initiative and ownership of assignments or problems encountered
  • A willingness to go above and beyond

What else is on offer?

  • A great starting salary of between 18,000 - 23,000, depending on experience – plus a discretionary 3,000 bonus!
  • A generous 25 days holiday, plus bank holidays
  • The chance to join a dynamic and highly motivated team
  • Occasional work-related travel abroad
  • An amazing atmosphere and a fun place to work
  • The potential for rapid progression as the company expands

Looking for customer service jobs in London, and want to join a fast-growing European startup? If you’re organised, dynamic and personable, apply for this Customer Experience Associate job in London today!

 
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So, what are we looking for?

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Searching for technical support graduate jobs in London and want to kick-start your tech career at a leading cyber security company? If you’re a tech-savvy graduate with the ability to multitask, apply for this IT Support Engineer job in London today!

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Looking for compliance graduate jobs in London and want the chance to join a revolutionary tech startup in the heart of the city? If you’re an organised graduate with some commercial experience under your belt, apply today – this Compliance Assistant job could be the perfect role for you!

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