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Client Services Executive - FinTech

£25,000 - £27,000
London, Waterloo

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Isabel Brehcist

As a Key Account Manager, I work with some of Give A Grad A Go's larger clients, placing graduates who are looking to break into the Banking & Finance or FinTech sphere.

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

Looking for Client Success jobs in London and keen to work for a company within the Financial Technology industry?

Company profile

In this Client Services Executive graduate job, you'll be working for a VC-backed FinTech company, who support the UK’s fastest growing SMEs with their financial management services. Their vast range of products include company cards, expenses, invoices and budget management. Now recognised as a future market leader, they are looking to add to their incredible team in Waterloo.

Job description

As a Client Services Executive, you will be at the heart of a fast growing business. You will be reporting to the CEO, and will be responsible for ensuring an excellent client experience. You will take ownership of the customer experience, implementing best practice guidelines along the way. You will need excellent time management and prioritisation skills in order to tackle an array of tasks – from putting together webinars, to getting clients set-up with product trials. You will be the first on the team, so you’ll need to be a confident self-starter and can make this role your own!

Key responsibilities

In this Client Services Executive job, your responsibilities will include:

  • Project managing onboarding of key clients, ensuring a seamless onboarding experience for all customers
  • Providing first line support to any existing clients
  • Creating relevant ‘best practice’ documentation to distribute with the wider business
  • Assisting in the pre-sales process, to ensure a seamless handover between sales and client success
  • Monitoring and tracking transactions and payments for key clients
  • Training clients on new product features through webinars and conference calls
  • Suggesting improvements to internal processes as and when required
  • Involved in the hiring process as the team continues to expand and grow

Job requirements

For this Client Services role, you'll need:

  • A 2.1 from a top university (Russell group preferred)
  • Some commercial experience working with clients or customers
  • To be tech savvy - you'll enjoy learning how to use new programmes
  • To enjoy working in a fast-paced environment where no day is exactly the same!
  • A genuine interest in FinTech
  • A natural communicator who is great at talking to anyone and everyone

Benefits of the job

  • A high graduate starting salary of between 25,000 - 27,000
  • Equity in the business
  • Autonomy from day one, it’s a flat structure and the CEO wants to hear your voice!
  • Great centrally located offices in London

If you're applying for graduate Client Success jobs in London and have a 2.1 degree from a top University, apply for this graduate job in London today!

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