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Client Services Executive

£22,000 - £25,000
Greater London, Buckinghamshire

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Jack Harry

I work as a Recruitment Consultant on the Corporate desk, focusing primarily on graduate jobs within the Banking & Finance sector. This often includes roles in Broking, Trading and Accounting.

My area of expertise

I sit on the Corporate desk, working mainly on Banking & Finance graduate jobs. Because of the diversity of roles and sectors we work on at Give A Grad A Go, though, I've also had the chance to dabble in FinTech and slightly more creative graduate jobs - which I also really enjoy.

Why I chose to work at Give A Grad A Go

I’d applied for a few roles through Give A Grad A Go, but wasn’t exactly sure what I wanted to do. I came in to visit the team to discuss what kinds of graduate jobs my skills would be best suited to, and I really liked the atmosphere in the office. Although I’d never really considered a career in graduate recruitment before, when I spoke to the team about the possibility of a job here I thought that it sounded like something I’d be good at – and here I am!

The worst job I've had

I held a job doing door-to-door sales for a number of different charities. Hopefully I learnt something from the late evenings cold calling in the rain!

Looking for digital graduate jobs and interested in working for a SaaS technology company that works with some of the world’s leading brands?

Company profile

In this Client Services Executive graduate job, you will be joining an established SaaS technology company, whose cloud based procurement platform helps some of the worlds leading brands with their E-commerce experience. They are a small but ambitious company, with exciting plans of expansion to push themselves into the next stage of growth.

Job description

In this Client Services Executive graduate job, you will be liaising directly and honestly with customers, developing a deep understanding of what they really want. You will be ensuring that every interaction a client has with the platform is enjoyable, acting as the voice for customer centricity and a voice for automation. The role will be both varied and challenging; incorporating client support, platform configuration & reporting, and analytics.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Maintaining client relationships by managing requests and responding within the timeframes agreed in the relevant clients’ Service Level Agreement
  • Maintaining client support mailboxes
  • Managing issues and escalating as necessary to the Technical Solutions team
  • Helping to execute client user adoption plans
  • Preparing and maintaining the company wiki for client documentation
  • Maintaining relevant client training material
  • Set up ahead of training sessions, demos and workshops
  • Attending and documenting output from meetings
  • Platform configuration
  • Reporting & analytics

Job requirements

  • A 2.1 or above from a good university
  • Highly organised, excellent time management skills
  • Superb attention to detail
  • The ability to work independently and as part of a team
  • The ability to work under pressure in a multi-tasking environment
  • Good verbal and written communication
  • Good numerical skills to interpret data

Please note: This role is based in Gerrards Cross – the successful candidate should live within a commutable distance

Benefits of the job

  • A competitive starting salary of 22,000-25,000, depending on experience
  • Opportunities to work flexible working hours
  • Pension scheme & health insurance
  • Training opportunities and support
  • Fruit, snacks and soft drinks in the office

Looking for technology graduate jobs in London, and want to join a leading SaaS technology company? If you want to kick-start your client services career, apply for this Client Services Executive graduate job today!

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Client Services Executive

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£22,000 - £24,000
Greater London
Client Services

Looking for digital graduate jobs in Oxford and want to join a leading sustainable technology company?

Company profile

In this Client Services Executive graduate job, you will be joining an offshoot of the prestigious Oxford University, a unique technology company who are disrupting the domestic energy storage sector. Their unique product is a hot water tank that allows home owners and businesses to use their hot water tanks like large electric batteries. With multiple awards and over 4.5 million in funding and grants so far, this pioneering company are growing at a rapid rate.

Job description

In this Client Services Executive graduate job, you will be interacting with customers in order to resolve their issues, providing technical support, and escalating any problems. On a day to day basis, you will be dealing with a number of technical challenges, as well as speaking with numerous different customers via email and phone. You will be working within a close-knit team and interacting with all levels across the business.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Leasing with customers via telephone and email to resolve any technical issues they are experiencing
  • Providing first line customer support for product training and non-technical support queries
  • Proactively spotting patterns in frustrations or hopes of customers and relaying feedback to the sales or engineering team
  • Helping the company become more efficient by streamlining processes
  • Understanding, prioritising and escalating customers’ feedback and feature requests to the product team
  • Promoting the product development
  • Undertaking other ad hoc duties to fit the needs of the business

Job requirements

  • A 2.1 from a top 20 university – preferably in an engineering-based or technical degree
  • Some experience in a customer-facing role, hospitality, or similar
  • A passion for sustainability, engineering or technology
  • Some level of technical skills / knowledge - either an enthusiast or someone who gained exposure to technical themes within your degree
  • A flexible attitude, and someone who is both enthusiastic and conscientious
  • Being personable, empathetic, genuine and patient is a must in the customer facing role
  • Someone who is highly organised, adaptable and reliable
  • Fantastic communication skills, both written and verbal
  • Someone with a solutions-based approach to problems

Benefits of the job

  • A starting salary of between 22,000 - 24,000
  • The chance to work in a sustainable technology startup developed at Oxford University
  • The opportunity to work in a beautiful location
  • A huge learning curve with lots of opportunities to develop professionally

Looking for digital graduate jobs in Oxford, and want to work for a leading sustainable technology company? Apply for this Client Services Executive job in Oxford today.

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Technical Support Consultant

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£22,000 - £24,000
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Looking for technology graduate jobs in Oxford and want to join a company who are making waves within the sustainable technology sector?

Company profile

In this Technical Support Consultant graduate job, you will be joining an offshoot of the prestigious Oxford University, who are disrupting the domestic energy storage sector. They offer a fully integrated intelligent hot water tank that allows home owners and businesses to use their hot water tanks like large electric batteries. With a number of awards already under their belt and over 4.5 million in funding and grants so far, they are growing remarkably quickly - and the opportunity has just arisen for a graduate to help provide technical support and assistance to their expanding domestic and international customer base.

Job description

In this Technical Support Consultant graduate job, you will be supporting the sales and engineering teams, providing invaluable technical support and interacting with customers in order to resolve their issues and escalate any problems. To be successful in this role you will need to be personable, empathetic, adaptable, switched on, as well as technically-minded - as you will be dealing with a number of technical challenges on a daily basis. You will be working within a close-knit team and interacting with all levels across the business, liaising with customers in order to resolve a variety of technical issues.

Key responsibilities

In this Technical Support Consultant job, your responsibilities will include:

  • Leasing with customers via telephone and email to resolve any technical issues they are experiencing
  • Providing first line customer support for product training and non-technical support queries
  • Proactively spotting patterns in frustrations or hopes of customers and relaying feedback to the sales or engineering team
  • Helping the company become more efficient by streamlining processes
  • Understanding, prioritising and escalating customers’ feedback and feature requests to the product team
  • Promoting the product development
  • Undertaking other ad hoc duties to fit the needs of the business

Job requirements

  • A 2.1 from a top 20 university – preferably in an engineering-based or technical degree
  • Some experience in a customer-facing role, hospitality, or similar
  • A passion for sustainability, engineering or technology
  • Some level of technical skills / knowledge - either an enthusiast or someone who gained exposure to technical themes within your degree
  • A flexible attitude, and someone who is both enthusiastic and conscientious
  • Being personable, empathetic, genuine and patient is a must in the customer facing role
  • Someone who is highly organised, adaptable and reliable
  • Fantastic communication skills, both written and verbal
  • Someone with a solutions-based approach to problems

Benefits of the job

  • A starting salary of between 22,000 - 24,000
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  • The opportunity to work in a beautiful location
  • A huge learning curve with lots of opportunities to develop professionally

Looking for digital graduate jobs in Oxford, and want to work for a leading sustainable technology company? If you're a tech whizz with an interest in sustainability, apply for this Technical Support Consultant job in Oxford today.

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