Client Services Executive

London, Moorgate


Luke Owen Edmunds

I am a Senior Recruitment Consultant, working primarily on graduate jobs in the medical and healthcare sectors, as well as with the odd FMCG client!

My area of expertise

Through my time at Give A Grad A Go so far, I have had the opportunity to work on many roles in a variety of sectors. But because of my scientific background I enjoy working on the graduate jobs that we have on in the MedTech and HealthTech sectors.

Why I chose to work at Give A Grad A Go

I initially used Give A Grad A Go to help me find a job. I got to the final stages of lots of jobs, but nothing was quite the right fit for me. When I came in to talk to some of the Consultants here, one of them suggested that I come and interview here! I hadn’t considered graduate jobs in recruitment before, but upon careful consideration I thought that it would be an excellent chance for me to develop myself, as well as help out graduates who are going through exactly what I was.

The worst job I've had

I wouldn't say that I have had any really terrible jobs thankfully! However there have certainly been some tough moments that have not been too much fun. The closest I have come to quitting is when I worked on a sheep farm in Australia. It was the middle of summer, about 40 degrees and we were working in the wool shed. The roof was corrugated iron and only made it hotter - after a few hours of hard physical work I had definitely had enough!

Our client is a global company who are market leaders in the FinTech sector. If you're interested in FinTech Jobs in London, apply for this Client Services Executive job in FinTech today.

Company profile

In this graduate Client Services Executive job, you will joining the London offices of a global finance SaaS company. Their market-leading due diligence app helps companies close more deals faster and powers the entire M&A lifecycle, through the use of data analytics and visualisation, insight, powerful search and document organisation. They have been hugely successful, with over 20 global offices; and due to continued success they are looking to further grow their team in London.

Job description

In this graduate Client Services Executive job, you will be in charge of supporting clients by providing technical product support to enhance their overall product and service experience. Utilising your product and application knowledge, you will need to assist a range of clients with technical queries, enabling them to successfully configure, manage and complete their project.

Key responsibilities

In this Client Services Executive job, your responsibilities will include:

  • Participating in the production of client content, including troubleshooting technical issues, prioritising requests and verifying quality
  • Capturing client product support requests through internal workflow tools, to ensure excellent user experience and support business metrics and reporting
  • Assisting users in the setup and configuration of tools and features
  • Using product knowledge to provide support to users who are experiencing standard issues; troubleshooting and directly answering user questions to resolve the issues they are experiencing
  • Responding to user queries through various communication channels, including phone and email

Job requirements

For this graduate FinTech job, you'll need:

  • A university degree
  • An interest in the financial sector
  • Strong technical aptitude and learning agility
  • Fluency in English (written & spoken) with a secondary language (desirable)
  • Independent problem solving and troubleshooting skills
  • Excellent organisational skills and attention to detail

Benefits of the job

  • A great starting salary of 22,000 - 25,000, depending on experience
  • Great offices in Moorgate
  • Training and development plan offered
  • The opportunity to work for a global FinTech firm

Looking for Graduate Client Services Jobs or FinTech Graduate Jobs in London? If you’re a detail-oriented graduate with great interpersonal skills, apply for this Graduate Client Services job today!

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