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Client Services Executive

£20,000 - £22,000
London, Victoria

PLEASE CONTACT

Penelope Newson

I'm an Account Manager, specialising in graduate jobs within IT, Software & Engineering, and Technology & Digital.

My area of expertise

I work on a wide variety of graduate jobs, ranging from Front-End Development to Marketing - all of which are nestled within the world of IT, Software & Engineering / Technology & Digital. I really like the diversity that this provides my day-to-day role, and I also love being able to match graduates to their ideal position!

Why I chose to work at Give A Grad A Go

When I was looking for graduate jobs, I was really unsure about what to expect, and was pleasantly surprised when I came into the Give A Grad A Go offce to find such a wonderful atmosphere. I quickly realised this was the perfect working environment for me!

The worst job I've had

I once worked in a milkshake shop, and it definitely did not bring all the boys to the yard. The mixture of summer, teenagers and milkshakes resulted in hours and hours of washing up - I was only trusted to make an actual milkshake after two months of being there! 

Looking for client services graduate jobs in London, and want to work at an innovative marketing agency with offices in London, New York and Sydney?

Company profile

In this Client Services Executive graduate job, you will be joining an innovative B2B marketing technology agency who deliver digital tools and solutions designed specifically for marketing teams in some of the world’s leading legal, financial and professional services firms. With offices based internationally, the agency’s book of clients includes high-profile brands like Standard Chartered, Aviva, AXA and Investec. A team of experts in B2B marketing, they use cutting-edge technology to create personalised content, drive efficiency and increase engagement.

Job description

In this Client Services Executive graduate job, you will be joining a growing Customer Service team and receiving training on how to drive informative and exceptional Customer Experience (CX). You’ll be providing invaluable support to a diverse mix of clients, as well as proactively finding solutions to any user issues that arise. It’s essential that you are comfortable working alone and with other people - as you will be taking ownership of supporting key clients, as well as collaborating with and providing support to other teams within the business.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Supporting key clients via phone and email, and helping with any queries or issues which may arise
  • As the first point of contact for clients, you'll be responsible in providing a strong impression.
  • Offering support to the global client services team
  • Contributing to the global support strategy
  • Taking ownership of user problems and proactively finding solutions to issues
  • Helping to maintain and improve clients’ knowledge, and producing articles that will be shared with colleagues and clients
  • Contributing to the Knowledge-base and LinkedIn page.
  • Collaborating with the global client services team to ensure that clients receive the best possible service and contributing to the wider Customer Experience goal.

Job requirements

  • At least a 2.1 degree from a good university - ideally in Business or Science
  • Strong interpersonal skills, both written and verbal – you will be required to explain complicated concepts to clients and colleagues
  • Some experience working in a Customer based environment.
  • The desire to take on real responsibility in a fast-paced role
  • An interest in learning HTML / CSS
  • A quick thinker who is confident speaking to clients over the phone
  • A highly motivated and a hardworking individual
  • Someone who is enthusiastic and full of energy with a ‘can-do’ attitude
  • A real people person who enjoys building relationships with clients and colleagues
  • Knowledge of internet marketing and web technologies (HTML, XML, Flash, proxy servers, web security) would be a plus!
  • A genuine interest in digital marketing - specifically email marketing
  • The ability to work with product management and implementation teams - you will need to collaborate to escalate issues and bugs with in the marketing product

Benefits of the job

  • A great starting salary of 20,000-22,000
  • Fantastic offices in a desirable area of Victoria, London
  • A lively and dynamic office
  • The opportunity to learn from experts and develop your client-facing skills
  • Exposure to a range of big-name clients

Looking for marketing graduate jobs in London and want to join a unique B2B marketing agency? If you’re a proactive graduate looking to develop client-facing skills, apply for this Client Services Executive graduate job in London today!

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