Job Listing

Client Services Executive - MedTech

Salary £26,000 - £28,000
Location South, Remote Job
Role Operations
Job Type Permanent
Size Under 20
Job overview
Looking forremote jobs in the UK or Client Services graduatejobs and want to join a leading medical data analytics company? Apply for this virtual job role in the MedTech industry today!

Looking for Client Services graduate jobs in London and want to join a leading medical data analytics company? Please note this is a permanent remote working job.

Company profile

In this graduate Client Services job, you will be joining a leading HealthTech company, who have developed the UK's first product price bench-marking and data analytics platform for the NHS. They combine the best of technology, data and intelligence with industry expertise to create a unique insight into health service spend. Following consistent success in the UK, this growing MedTech company are looking to further add to their team!

Note: This is a work from home job (permanent, to continue after lock down finishes)

Job description

This Client Services role is both varied and challenging. With support from the marketing, product & data enrichment teams, your aim will be to ensure the successful adoption and onboarding of new customers as well as assisting with data analytics. The aim of the role initially being to provide a core understanding the business upon which the successful candidate will / may specialise in. This may include analytics, customer support, product development.

Key responsibilities

In this Client Operations MedTech job, your responsibilities will include:

  • Support the delivery of exceptional customer service to our customers
  • Technical administration of 3rd party Operations apps e.g. Litmos, Freshdesk, Salesforce, and others.
  • Customer support and management of helpdesk, 1st line support and triage all calls, emails and tickets.
  • Data management/processing for PD and PB applications, including Supplier.
  • Support Directors and other teams with ad hoc admin requests and other business projects.
  • Be on the front foot to make improvements to ensure the smooth operation of the business - monitor for problems, owning and taking immediate action and escalating when required.
  • Support the delivery team with data analytics

Job requirements

  • A minimum of a 2.1 from a top university
  • An analytical degree (Maths or Science-based) is desirable
  • Strong knowledge MS Excel (Python a plus)
  • Organised & self-motivated
  • Conversational, personable, optimistic & inquisitive
  • Can handle rejection and objections
  • Highly motivated, driven & ambitious
  • A keen interest in Medical Tech jobs and knowledge of the NHS and / or procurement, supply chain and finance data would be advantageous

Benefits of the job

  • A great starting salary of £26,000 - £28,000 with regular pay reviews
  • Employer-paid health insurance and health cash plan
  • Pension scheme with employer contribution of up to 5%
  • 25 days leave (with option to purchase additional leave)
  • Possibility of employee options/EMI (commonly called shares)
  • Social events and fun quarterly activities

Looking for Client Services opportunities and want to join a growing HealthTech startup? If you’re a people-person with an interest in healthcare and an analytical mindset, apply for this Client Support job today!

Luke Owen Edmunds
Senior Recruitment Consultant