Client Services Executive - FinTech

On the hunt for client services jobs and entry level client relations jobs in London? Want to join a small yet fast-growing FinTech startup, with clients all across Europe? Apply to this new graduate Client Services Executive role in London today!

Company profile

In this Client Relationship Executive job, you will be joining a Financial Technology company established in 2000, which provides a comprehensive and highly functional set of electronic services to support post-trade processing in the Securities Lending and Repo markets.

Their client base includes most of the top-tier financial institutions in these markets throughout the world. Their ability to provide services that perform faster and more efficient has allowed them to innovate and continue to lead the market.

Job description

In this Junior Client Relationship Manager job in FinTech, you will be playing an integral role within the Client Services team and involved with the ownership and hands-on participation in client support, setup, configuration and roll-out of the company’s services.

The role is very varied and will see you managing client relations, looking at operational improvements and data analysis.

Key responsibilities

In this Client Success Associate job, your responsibilities will include:

• Building excellent relationships with clients, assisting them with using the platform and onboarding them
• Resolving client issues and escalating tickets, working with the tech support team
• Thinking strategically about how you can improve the technology i.e. with automation
• Data analysis using excel (pivot, Vlookups)
• Proactively looking at feedback, reporting on this and considering service improvements
• Learning and reading code

Job requirements

• A 2.1 or above from university
• A clear interest in finance or technology, ideally you will have done a degree or selected modules related to this
• Interest in coding, statistics, or data analysis
• Some customer-facing experience, this could be industry-related or could be within hospitality or retail.
• Strong with Excel (you must be able to do V-Lookups & Pivot tables)
• An additional European language is beneficial but not essential; they have clients in Italy, France, Germany, Sweden etc.

Benefits of the job

• A great graduate starting salary of £25,000-£28,000
• Opportunity to work directly with Tier One investment banks!
• Excellent learning on the job, you will develop new technical skills
• Working in a growing team that has been thriving throughout the past year

Looking for Client Services opportunities, Account Executive jobs or graduate Operations opportunities in London? Want to work for a leading FinTech company with top tier clients in financial services? This new Client Services Executive job in London could be for you.

Find graduate jobs in startups or other Sales roles across the UK.

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