< JOB LISTING

Client Services Executive - FinTech

£22,000
London, Angel

PLEASE CONTACT

Isabel Brehcist

As a Key Account Manager, I work with some of Give A Grad A Go's larger clients, placing graduates who are looking to break into the Banking & Finance or FinTech sphere.

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

Looking for client services graduate jobs in London, and want to kick-start your graduate career at a top mobile banking app?

Company profile

In this Client Services Executive graduate job, you will be joining one of the most innovative FinTech companies in London. Building a product which puts the customer first, they are transforming the way that people spend, send and save money, with an app that allows users to manage their funds efficiently. Having just received huge investment, they have big plans to develop the business - so this is the ideal time to join their dynamic team.

Job description

In this Client Services Executive graduate job, you will be acting as both the face of the company and the gateway to the business. It will be your responsibility to provide quick and efficient help to clients, and be the first point of contact for any queries they may have. As well as learning about all aspects of how different payment systems work, you will need to be highly personable and affable, as you’ll be expected to take a positive approach to ironing out any issues with the service.

Please note to move forward with this opportunity you must be able to attend the assessment day on Friday 29th March.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Providing hands-on advice to any questions from clients with positivity
  • Explaining things clearly and quickly through email, in-app chat or via phone
  • Suggesting any improvements to their operations processes and procedures
  • Understanding what their client base really want from the product
  • Taking on board all relevant feedback regarding features and relaying it to the product team
  • Attending weekly branding meetings, and suggesting ways that the company can be ‘more on brand’

So, what are we looking for?

  • A 2.1 degree from a Russell Group university
  • Above all, a fantastic communicator with flawless written and spoken English
  • A problem-solver with the ability to explain things clearly to clients
  • A real passion for technology and the ability to navigate around social networks with ease
  • A friendly, incredibly organised and positive person
  • A flexible worker who is available to work occasional weekend shifts (you will receive the time off in lieu)

What else is on offer?

  • A great starting salary of 22,000
  • Young, fun and friendly offices with a diverse workforce and a busy social calendar
  • The chance to join an ever-expanding and highly successful FinTech business
  • Rapid progression and the opportunity to define your own role and area of specialism
  • An office where one-to-ones are encouraged and the door is always open to receive advice from senior management

Looking for FinTech graduate jobs and want to work in client services? If you’re a personable graduate with an interest in mobile technology, don’t miss out on this Client Services Executive graduate job in London today!

Discover more FinTech Jobs

 
MORE JOBS LIKE THIS

Finance Operations Associate - FinTech

image
image
£25,000
London
Operations

Looking for finance operations graduate jobs in London, and want to work for a breakout alternative banking app?

Company profile

In this Finance Operations Associate graduate job, you will be joining one of the most innovative FinTech companies in London. Building a product which puts the customer first, they are transforming the way that people spend, send and save money, with an app that allows users to manage their funds efficiently. Having just received huge investment, they have big plans to develop the business - so this is the ideal time to join their dynamic team.

Job description

In this Finance Operations Associate graduate job, you will be supporting the customer service team by analysing and solving escalated problems. You’ll be learning the details of payment processes, and how their service works to set them apart from competitors. You will be responsible for managing a wide range of customer requests relating to the banking and finance processes, so will need to have a skill for problem solving and providing solutions, whilst at all times ensuring to deliver a high level of customer service.

Please note: To move forward with this opportunity you must be able to attend the assessment day on Friday 29th March.

Key responsibilities

In this Finance Operations Associate graduate job, your responsibilities will include:

  • Responding to inbound requests in a timely and efficient manner
  • Completing banking activities on behalf of customers
  • Providing solutions to banking-based problems or questions
  • Taking ownership of problems and being accountable for customer cases
  • Developing a sound knowledge of banking and financial processes
  • Ensuring a customer-centric approach to work at all times
  • Proactively identifying areas for development to continuously improve the product

So, what are we looking for?

  • A 2.1 degree from a Russell Group university
  • A problem-solver with the ability to explain things clearly to clients
  • A real passion for technology and the ability to navigate around social networks with ease
  • Excellent organisational skills, and the ability to manage your time efficiently
  • Meticulous attention to detail
  • Strong numerical abilities
  • Fantastic communication skills, both written and spoken
  • A passion for learning, and continuously developing your skillset

What else is on offer?

  • A great starting salary of 25,000
  • Young, vibrant office space with a diverse workforce and lots of team socials!
  • The chance to join an ever-expanding and highly successful FinTech business
  • Excellent professional development and unrivaled progression opportunities
  • An office where one-to-ones are encouraged and the door is always open to receive advice from senior management

Looking for FinTech graduate jobs and want to use your logic and analytical skills? If you’re a personable graduate with a keen interest within FinTech, apply to this Finance Operations Associate graduate job today!

Discover more FinTech Graduate Jobs

MORE Apply

Client Services Manager - Blockchain

image
image
£30,000 - £35,000
London
Client Services

Looking for client services jobs in London, and want to work for a leading cryptocurrency platform?

Company profile

In this Client Services Manager job, you will be joining a high growth startup who are looking to give power back to the people when it comes to their finances. They’re building a financial platform with a whole suite of products to give their customers 100% control of their assets. Set to double in size and raise further millions this year, they are expanding their team and fast becoming a market leader in the world of blockchain technology.

Job description

In this Client Services Manager job, you will be helping to define and build the company’s support function from the ground up. You’ll help to define a multi-channel approach to customer care, looking after clients before, during, and after the process whilst playing a pivotal role in managing a growing team. You will be dealing with customer communications, spotting trends, and ascertaining customer needs, whilst ensuring you are getting the most from the surrounding team. Your communication skills will be one of your defining qualities, and you’ll have a knack for getting the best out of the people you work with.

Key responsibilities

In this Client Services Manager job, your tasks will involve:

  • Defining and implementing what great customer support looks like for clients
  • Creating solutions to drive overall continual improvement
  • Helping with the hiring and onboarding process for the wider customer services team
  • Resolving and managing customer queries and checking in with their aftercare
  • Taking on board all relevant feedback, and liaising internally with teams to discuss your findings
  • Working closely with the Product Design, Operations, Logistics and Web teams
  • Organising the team, ensuring that everything is planned well in advance and all coaching is done
  • Setting the long term direction for customer support

So, what are we looking for?

  • A minimum of a 2.1 from a good university
  • 1-2 years’ experience in client services or similar – experience working to KPIs and managing a growing team is essential
  • Proven experience in ‘up-management’
  • Experience in a FinTech or Blockchain would be a real bonus
  • Real empathy and understanding - you will need to know what’s going to drive your team
  • A fantastic communicator – both written and verbal
  • A real passion for the product and the startup culture
  • A positive people person
  • Excellent organisational skills
  • A proactive problem solver
  • A flexible approach to work – the job will change and the company will grow, so adaptability is key

What else is on offer?

  • A fantastic starting salary of between 30,000 - 35,000
  • Extensive training and development budget
  • Private healthcare
  • Flexible working arrangements
  • The chance to join an ever expanding team

Looking for FinTech jobs in London, and want to work for a top blockchain company? If you have 1-2 years’ commercial experience, and an interest in cryptocurrency, apply for this Client Services Manager job in London today.

Discover more FinTech Graduate Jobs

MORE Apply

Client Services Executive

image
image
£21,000 - £23,000
London
Client Services

Looking for client services graduate jobs in London, and want to kick-start your graduate career at a top mobile insurance app?

Company profile

In this Client Services Executive graduate job, you will be joining one of the most innovative InsurTech companies in London. Their unique mobile app is transforming the way that people insure, allowing them to manage, understand and personalise their insurance seamlessly. Having just received huge investment, they have big plans to develop the business - so this is the ideal time to join their dynamic team.

Job description

In this Client Services Executive graduate job, you will be working at the heart of the business; ensuring that the company’s clients have an exceptional experience. Day to day, your responsibilities will include providing support over the phone and via email, as well as building and maintaining lasting relationships with clients. You will need to be highly personable, with a problem-solving mentality; as you will be acting as a vital point of liaison and support for customers.

Key responsibilities

In this Client Services Executive graduate job, your responsibilities will include:

  • Providing hands-on advice to any questions from clients
  • Making outbound calls to follow up leads using appropriate methods to achieve closure
  • Explaining things clearly and quickly through email, web chat or via phone
  • Upsell and crosssell suitable products and services
  • Build and promote strong, long lasting customer relationships by understanding their needs and delivering a premium customer experience
  • Suggesting any improvements to their operations processes and procedures through competitor research

So, what are we looking for?

  • Above all, a fantastic communicator with flawless written and spoken English
  • A problem-solver with the ability to explain things clearly to clients
  • A real passion for technology and the ability to navigate around social networks with ease
  • A friendly, incredibly organized, positive person with a passion for value-added service
  • A flexible worker who is available to work occasional weekend shifts (you will receive the time off in lieu)

What else is on offer?

  • A competitive starting salary of 21,000 - 23,000, depending on experience
  • The chance to join an ever-expanding and highly successful InsureTech business in Rainham
  • Rapid progression and the opportunity to define your own role and area of specialism
  • A daily allowance to enable you to grab breakfast or lunch in the on-site canteen

Looking for client services graduate jobs in London, and want to join a fast-growing mobile app? If you’re a personable graduate looking to kick-start your career, apply for this Client Services Executive job in London today!

Discover more FinTech Graduate Jobs

MORE Apply