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Client Services Associate - Italian Speaking

£23,500 - £25,000

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Isabel Brehcist

As a Key Account Manager, I work with graduates who are looking to break into the Banking & Finance or FinTech sphere. I do also work with the odd luxury travel client too - my favourite being the agency that planned Will and Kate's honeymoon!

My area of expertise

I work with such a huge a variety of clients that it's hard to pinpoint my particular area of expertise! But I particularly enjoy finding graduates a job they love in an area they hadn't originally thought about.

Why I chose to work at Give A Grad A Go

I came to Give A Grad A Go to help me with my job hunt after checking out their reviews on Google. I was comletely blown away by the team, work ethic and job opportunities - I quickly decided I wanted in! After friendly team drinks, I was invited on board - 2 years later I'm loving working with some of the coolest clients in the market! It's definitely the most supportive and collaborative working environment I've experienced in my career so far.

The worst job I've had

My worst job has to be when I was a security guard at a (now in administration) shoe warehouse. At 5"3 it was pretty bleak. My months' trial resulted in more shoes being stolen than ever before. 

Interested in client services graduate jobs in London and fluent in Italian? If you want to join a TravelTech company who are making waves in the sector, look no further – this Italian Speaking Client Services Associate job at one of London's leading software businesses could be the ideal role for you.

Company profile

In this Client Services Associate graduate job, you will be joining an award-winning travel software business based in the heart of London. They are revolutionising the world of independent travel and tourism, with a game-changing online booking app that offers independent accommodation providers a sophisticated technology and serviced solution. With an expanding portfolio of clients and an influx of positive media attention, they have recently launched several new offices in cities all over the world.

Job description

In this Client Services Associate graduate job, you will be an active member of the company’s fast-growing client services team. You’ll be using your Italian language skills to liaise with a number of clients – acting as the primary point of contact and providing on-site training. You’ll need to be highly personable and incredibly ambitious, as you’ll be working proactively to find solutions to problems and build strong rapport with your Italian client base.

Note: As the travel industry isn’t your average 9-5, you must be happy working in shifts. These will never be longer than eight-hour shifts!

Key responsibilities

In this Client Services Associate graduate job, your responsibilities will include:

  • Using your Italian language skills to communicate with a variety of clients and provide clear advice to non-technical users
  • Training customers and helping them with any queries they may have
  • Visiting customer accommodation and provide onsite training
  • Working closely with other Senior Members on the client team and providing ad hoc support, as and when required
  • Providing multi-channel support and advice using phone, live chat or web portal methods
  • Identifying issue trends, reporting, and making improvement suggestions to the management team

So, what are we looking for?

  • Native level spoken Italian and English
  • At least a 2.1 from a top university – a degree in either IT or Travel and Tourism would be a real plus
  • A willingness to work shift hours – never later than 10 pm of course!
  • Excellent spoken and written English
  • An ability to make complex concepts digestible
  • Ambition in abundance, with an eagerness to continually self-improve and learn

What else is on offer?

  • A competitive starting salary of between 23,500 - 25,000
  • Beautiful airy offices in Kings Cross – including pool tables
  • Brilliant progression opportunities

Are you fluent in Italian and looking for client services graduate jobs? If you’re a proactive graduate with fantastic people skills, apply for this Client Services Associate graduate job in London today!

 
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