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Client Services Associate

Technology & Digital Client Services
Location London
Salary £22,000 - £24,000
Contract Permanent
Experience (years) Less than a year
Start Date Jan 2017
Industry Technology & Digital
Job Role Client Services
Skills
  • B2B
  • B2C
  • Organised
  • Digital
  • Written Communication
  • Numerate
  • Verbal Commmunication
  • Relationship management
  • Customer service
  • Account Exec/Management
  • Client facing

Company profile

In the last 12 months, this mobile and web prototyping platform have grown to over 500,000 users with 700 signing up every day through word of mouth alone. Their mission is to build the de-facto standard for prototyping and truly lower the barrier to bringing ideas to life. It has already been extremely well-received and used in schools, start-ups, right the way to Fortune 500 companies, with a client list including; Microsoft, IBM, M&S and TransferWise (to name a few!)

They are now on the hunt for a Client Services Associate to maximize the support team in order to match the demand and keep their users happy.

Job description

As a Client Services Associate, you will act as the voice of the company, and for many users, you will be the first person customers speak to, so you will want to make a lasting impression. You will be talking to everyone from start-ups right the way to Fortune 500 companies, answering their questions and fixing problems on a daily basis across multiple platforms: email, Twitter, Skype, Hangouts and chat.

Key Responsibilities

As a Client Services Associate, your role will include:
  • Gathering the required information necessary in order to best handle customer support inquiries
  • Identifying trends and issues with the service and alerting the team when serious patterns emerge
  • Solving technical problems for customers on a daily basis
  • Talking with lots of customers on a daily basis, passing on insight and feedback to the team to help influence the direction of the product
  • Ensuring the product is easy to use, reliable, bug-free, and fast as possible
  • Creating processes and workflows to be able to grow the support team and train future employees

So, what are we looking for?

  • At least a 2:1 from a top university
  • Fantastic written communication skill
  • Experience within customer service would be ideal
  • A desire to understand how and why things work the way they do
  • A complex problem solver, committing them to memory and educating others
  • A multi-tasker - you will be handling 3-4 online chats, open tickets and problems at once
  • Sense of humour is a must – you’ll love circulating timely and contextual animated GIFs
What will our client offer you?
  • Competitive starting salary with a clear progression path
  • Share options
  • Health insurance
  • 50% off Virgin Active
  • 1 free cinema ticket each week
  • 30 days holiday, and a team holiday once a year
If you want to join this exciting and fast-growing mobile platform, waste no time and apply for this Client Services Associate graduate job in London today!

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