Your first job interview is full of so many unknowns, so it’s completely normal if you feel nervous about your first interview experience.
Hi, I’m Christina, the newest Talent Consultant at Give A Grad A Go.
Have you seen a lot of Customer Success roles advertised recently and not entirely sure what that role is? You are not the only one.
Customer Success is any effort a business undertakes that’s aimed to help customers be more successful. The task of enabling customer success can encompass a variety of skills including communication, problem solving and marketing.
It’s a key player in driving revenue growth and the crux for companies to thrive.
So, it’s no surprise that customer success is quickly becoming one of our most popular roles.
Tech jobs are continuing to grow immensely and so too are the customer success roles. It’s a great first step to gain experience in an exciting tech space. Having previously worked in a customer success role I can definitely attest to this!
There is so much scope for discovering and developing the skills you enjoy the most. I studied business and kept my options broad. I knew what I enjoyed; I loved customer interaction, problem solving and helping people.
When an opportunity to work in a high- growth tech events company came up I jumped at it. As almost all teams in a company contribute to the customer experience, I got to explore a variety of sectors and identify my strengths.
It was a great way to break into the thriving tech industry. I didn’t have a technology background but I had strong customer service and interpersonal skills. Learning the product and industry is important but that can be taught.
What is it like working in customer service? My role was to enable startups to achieve success at tech events. The more successful my clients were, the more successful I was! Every day I was communicating with a range of people. It involved:
Salaries for Customer Success roles for entry-level/ junior or graduate positions range from around $50,000 - $70,000 per year often plus super and/or bonus or commission. Our client’s graduate Customer Success and Customer Service roles have an average salary of $55,900.
Customer Success Manager salaries range from around $80,000 per year in Brisbane to around $95,000 per year for Customer Success Manager jobs in Melbourne.
I’ve written a few Customer Success interview answers to help you structure your own answers and ace your interview!
"What attracts me to pursue a career in customer service is the rewarding element of helping individuals every day.
Putting a smile on someone’s face and helping to make the process smooth and simple is satisfying and you really feel like you’re making a real impact in reflecting the company’s image in a positive way."
"One of the key reasons I’d love to work for your company is that I think it is a company that I would be truly proud of - from looking at all your excellent reviews online it’s clear that the service you provide customers goes above and beyond what other companies provide in your industry."
"I feel that I have many transferrable skills that I can bring to the Customer Service opportunity at your company.
My people skills learnt in the psychology course at university and confidence strengthened through the drama classes I attended on weekends throughout university, make me the perfect candidate for the job.
I have excellent problem-solving skills and it is in my nature to go above and beyond when helping others and I would love the opportunity to show you."
Customer success gave me a wealth of experience and direction in what I wanted from my career! I realised I loved helping clients find success through my communication skills which led me to Give A Grad A Go - connecting graduates to awesome emerging companies, including startups!
If this resonates for you, check out our latest customer success role here: